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Responsible gambling
Gateway Casinos Hanover is committed to providing a safe and responsible gaming environment for all patrons. As part of the Ontario Lottery and Gaming Corporation (OLG) network, we adhere to strict regulations and guidelines that promote responsible gambling practices.
Voluntary Self-Exclusion
We encourage anyone who feels they have a problem with excessive gaming to participate in our voluntary self-exclusion program. This initiative allows individuals to exclude themselves from all OLG-controlled games for a specified period of time (6 months, 1 year, or indefinite). To enroll, please visit the OLG website and follow the prompts.
Personal Limit Tools
To assist patrons in managing their gaming expenditure, we provide access to personal limit tools. These features enable individuals to set daily and monthly spending limits on their casino account, as well as track their activity over time. Patrons can find these tools through our self-service kiosks or by speaking with a customer service representative.
Financial Limit Functions
We also offer financial limit functions that allow patrons to restrict their transactions at the cage. These options include:
- Daily spending limits
- Monthly spending limits
- Transaction blocking (prevents all purchases for 24-72 hours)
To initiate these restrictions, please visit the OLG website or speak with a customer service representative.
Time-Based Limit Tools
In addition to our financial limit tools, we also offer time-based limit functions. These features enable patrons to restrict their gaming activity over set periods of time. Options include:
- Time-of-day limits (restricts access during specific hours)
- Day-by-day limits
- Weekly and monthly session limits
To implement these restrictions, please visit the OLG website or speak with a customer service representative.
Self-Help Resources
For patrons seeking additional support in managing their gaming habits, we recommend consulting our self-help resources. These materials include:
- Information on responsible gambling practices
- Tips for setting budgets and tracking expenses
- Access to local support services
Our staff is also trained to provide guidance and assistance with responsible gaming matters.
Confidential Support Services
If you or someone you know needs confidential support related to problem gaming, we recommend contacting ConnexOntario. This service provides free, confidential counseling and support for those struggling with excessive gaming habits.
At Gateway Casinos Hanover, our goal is to provide a welcoming and responsible environment for all patrons. By implementing these measures, we aim to ensure that our guests enjoy their gaming experience while maintaining control over their spending and time spent at the casino.